Why we are different
At QCCN, we pride ourselves on building tailored solutions which provide world-class outcomes, build reputation and relationships, and effect lasting change for our clients. Our team works to develop and implement creative strategies on the ground where they are needed, and not from afar where the view may be very different.
We also actively evaluate and benchmark everything we do. As a result, QCCN is one of Queensland’s most awarded consultancies, receiving recognition of professional excellence from our profession, our clients and a range of other bodies.
We believe we are different to our competitors:
We do not believe in “silver bullet” solutions.
Rather, we work collaboratively with our clients to develop workable solutions to their specific needs. Only by really getting to know our clients and their operations can we be truly effective in our part of their operations.
We develop and implement strategies on the ground where they are needed, not remotely from Brisbane or futher south. As a result, our team has developed intimate local knowledge and contacts, and an understanding of their communities.
A regional base also means our operational costs and overheads can be lower than our metropolitan cousins, meaning clients receive greater cost efficiency and a more senior response to their needs.
Seniority and scope
We are Queensland’s most senior regional communication consultancy with staff located in regional centres where they are needed.
As a result, we are able to quickly allocate resources to suit special circumstances and quickly dedicate skilled professionals to specific projects as required.
Our regional offices operate largely independently to support their local clients. As required, they also work jointly to support cross-regional, whole-of-state or major projects.
In each region, local teams and their operations are managed by a Regional Director who, as well as being a highly competent “all rounder” brings high level expertise in one or more professional areas. The team understands and embraces the pool of expertise available by bringing in subject-matter experts from other parts of the network to provide additional advice and support as required.
To increase efficiency and quality assurance, online accounting and time-management functions are centralised in our Townsville headquarters. We understand the need for our clients to receive accurate, timely and complete project and resource allocation reports so our quality assurance processes are managed by a dedicated Administration Director.
Integration and versatility
QCCN team members are drawn from across a multi-disciplinary background which gives considerable professional depth and breadth of “world view”.
We create project teams specifically to provide the best fit for client needs and these teams may be drawn from across regions to provide specific expertise as required. Project teams are always supported by a locally-based senior manager.
REPUTATION STAKEHOLDERS ENGAGEMENT