Benchmarking
Stakeholder surveys
To ensure these high standards are maintained, we undertake regular surveys to gauge how we are perceived to be performing by clients as well as our partners and suppliers.
In our most recent Partner Satisfaction Survey more than 120 clients, partners, and suppliers were surveyed and asked to identify their level of satisfaction in dealings with QCCN.
100 per cent of respondents rated our professional performance as either “exceptional” or “good”. Comments included “professional and obliging” and “great application of the 80-20 rule to get results without wasting resources”.
Other results included:
- 95 per cent of respondents rated our understanding of their needs, our responsiveness of staff and resources, and administration as either “exceptional” or “good”.
- 87.5 per cent said they would be likely to recommend our services to others.
- 70 per cent of respondents said they would be likely to use us in the future for stakeholder relations, strategic communication, issues and crisis management or community consultation.
Awards programs
As an aid to professional benchmarking and to provide recognition for our clients, whenever appropriate, QCCN nominates projects and staff for awards to recognise the level of professionalism at which we work.
We believe that our continued success is an indication of our commitment to quality outcomes and exemplifies our standard of output.
While, increasingly, much of our work is confidential in nature and is unable to be submitted for awards, enough is public to have yielded the following awards:
2016 Global Alliance CommsPrix 2016
Global Ten Best of the Best Campaigns “Strong Economic Choices for Queensland”
2015 Winner Asia Pacific Gold Standard Award for Excellence in Government Relations
“Strong Economic Choices for Queensland”
2009 (finalist) Australian Water Association
Water Environment Merit Award
2009 Engineers Australia (Queensland Division) Award for Excellence in Sustainability
“Water Matters for Townsville”
2009 Engineers Australia (Queensland Division) “High Commendation” for Project Management
“Water Matters for Townsville”
2009 Engineering Excellence Awards (Queensland Division) for Sustainability
“Water Matters for Townsville”
2009 (finalist) Australian Engineering Excellence Award
“Water Matters for Townsville”
2008 (finalist) Queensland Arbor Day Awards
“Horseshoe Bay Dry Tropics Rainforest Park”
2008 (finalist) Australasian Alliancing Association Awards
“Alliance Project Team Excellence Award”
2008 Institute of Public Works Engineers Queensland Engineering Excellence Award for Innovation
“Crystal Clear at Cleveland Bay”
2007 (finalist) Golden World Award for Excellence in Public Sector Communications
“Water Matters on Magnetic Island”
2007 Institute of Public Works Engineers Queensland Engineering Excellence Award
“Major Water Projects Greater Than $5M”
2007 (finalist) Banksia Award for Environmental Excellence
“Paradise Protected”
2006 Asia Pacific PR Award for Excellence in Public Sector Communications
“Water Matters on Magnetic Island”
2006 Australian “Golden Target” Commended Award for Excellence in Issues Management
“Water Matters on Magnetic Island”
2006 Queensland “Golden Target” Highly Commended Award for Excellence in Issues Management
“Water Matters on Magnetic Island”
2005 Australian “Golden Target” Commended Award for Excellence in Issue, Crisis or Reputation Communication
“NQ Vet School Now!”
2005 Queensland Highly Commended Award for Excellence in Issue Communication
“NQ Vet School Now!”
2004 IPRA Golden World Award for Excellence in Government Communication
Townsville City Council “Dogs Can’t Read – urban animal management strategy” – recognising the top Government communication project in the world for the year. This project tied for first place with the US Federal Treasury’s introduction of their new $20 bank notes.
2004 Urban Animal Management Award for Excellence
Townsville City Council “Dogs Can’t Read – urban animal management strategy”
2003 Queensland Silver Award for Excellence in Comprehensive Campaigns
Townsville City Council “Dogs Can’t Read – urban animal management strategy”
2003 Australian “Golden Target” Highly Commended Award for Excellence in Comprehensive Communications Campaigns
Townsville City Council “Dogs Can’t Read – urban animal management strategy”
2003 Asia-Pacific Public Relations Awards Honourable Mention
Townsville City Council “Dogs Can’t Read – urban animal management strategy”
2003 Australian “Golden Target” Highly Commended Young Practitioner of the Year Award
Red Cross Australia “Paint the Town Red”
2001 Queensland Gold Award for Excellence in Community Communication
Stockland Townsville “Breaking the Complaint Cycle”
2000 Australian Council for Aboriginal Reconciliation – Corroboree 2000 Awards
BHP Cannington “Cannington Aboriginal Liaison Group – what do you want to tell the people?”
2000 Queensland Silver Award for Excellence in Marketing Communications
Schizophrenia Fellowships Council of Australia “Reducing the Stigma – Schizophrenia Awareness Week 2000”
2000 Queensland Bronze Award for Excellence in Marketing Communications
Australian College of Tropical Agriculture “BAC to the future: repositioning the Australian College of Tropical Agriculture”
2000 Manager of the Year, Owner Manager – North Queensland
Australian Institute of Management Awards for Excellence
1999 Queensland Silver Award for Excellence in Community Communications
BHP Cannington “Cannington Aboriginal Liaison Group – what do you want to tell the people?”
1997 Queensland Gold Award for Excellence in Marketing Communications
Burdekin Agricultural College “Recreating BAC”
1994 Queensland Gold Award for Excellence in Comprehensive Communications Campaigns
Manburra-Bwgcolman Tribal Council of Elders “Return of Tambo to Palm Island”
1994 Australian “Golden Target” Award for Excellence in Comprehensive Communications Campaigns
Manburra-Bwgcolman Tribal Council of Elders “Return of Tambo to Palm Island”
Beyond these communication-related awards, we successfully work with our clients to benchmark their operations in award schemes as varied as management, engineering, environment and Government.
In addition to formal recognition, we enjoy ongoing positive input from our clients.
Speaking and judging
The QCCN team are always prepared to stand up in public and talk about the success of their clients and the projects we have worked on for them. We are regular presenters at national and international conferences, including regular spots at the International Public Relations Summit.
The team are also periodically requested to provide judges for professional awards programs. These have included the global IPRA Golden World Awards, PRIA Golden Target Awards, Institute of Managers and Leaders Management Excellence Awards, and perhaps most satisfying the Lions International Youth Of The Year Awards.
REPUTATION 
STAKEHOLDERS ENGAGEMENT